FAQ

Delivery at STRIDE Europe depends on the specific products ordered and the scope of the project. Items that are in stock can usually be delivered more quickly, while custom-made products, larger orders, or projects that include installation may require a longer lead time. After placing your order, you will receive an indication of the expected delivery timeframe. For the most accurate planning, it is recommended to discuss delivery details with STRIDE in advance.

Transport costs will be calculated at checkout. For orders outside the EU, please contact us at hello@strideeurope.com..

Yes, we offer installation services for an additional fee. Our team will ensure everything is set up correctly and ready for use. Please contact us at hello@strideeurope.com for more information and availability.

Yes, you may choose to handle the installation yourself, depending on the type of products or project. Materials and equipment can be delivered with the necessary instructions so you can complete the setup independently. If you prefer additional support, installation services by their team may also be available upon request. For the best option for your situation, it’s recommended to discuss installation preferences with STRIDE during the ordering process.

Warranty terms vary depending on each individual case — please don’t hesitate to contact us so we can discuss your specific situation.

hello@strideeurope.com

To request a repair or support service, you can submit a request through our online helpdesk. Simply fill in your contact details, the subject, and a description of the issue you’re experiencing. Once submitted, your request will be reviewed, and a team member will follow up with you to provide further assistance and guide you through the next steps.

If there is any delay with your order, we will notify you immediately and provide an updated estimated delivery date. We strive to minimize delays and keep you informed every step of the way.