Customer service
How can we help you?
Already a STRIDE customer? For a question about an order, a delivery, an installation or a product, our customer service helps you within one business day, in your language.
What is it about?
Choose your topic.
Order & delivery
Where your order is, its delivery date or a change of address.
Missing product
Something is missing from your delivery.
Product issue or repair
A product is damaged or does not work as it should.
Return
You want to send a product back.
Installation
An installation that is planned or already done.
Invoice & payment
An invoice, a payment or a credit note.
Other question
Anything else: we are happy to help.
Send us a message
Tell us what is going on.
We reply within one business day, in your language.
What helps us help you faster
Your order or invoice number.
The product, and its serial number if it has one.
A photo of the product or the damage.