Goods Reservation Policy

When you confirm an order with STRIDE, we immediately set aside the products for your order in our warehouse. Here is why we do this, how long we hold your goods and why a payment is needed to keep them.

Why we reserve goods

Our stock is limited: many products are produced in batches and shipped from overseas, and several customers often order the same items at the same time.

By reserving, we make sure the products in stock are set aside for your order and are not sold to another customer while you prepare your project.

How long we hold your goods

After you confirm your quotation, we hold your goods for 15 days: enough time to make the (partial) payment your payment term asks for.

You find the exact date on your order confirmation, on your invoice and in your customer portal.

In exceptional cases we can extend your initial reservation period if needed. Talk to your salesperson about it.

Why a payment is needed

During that period no other customer can buy these goods. Your payment confirms your order and keeps them reserved for you.

A fair system that is clear for everyone: every customer gets the same period, and after it, whoever pays first gets the goods first.

Leasing: the signed lease agreement counts as the payment. If your payment term is paid after delivery, nothing is needed from you to hold the goods.

After the hold period: first paid, first served

If we have not received your payment within the hold period, the reservation expires and the goods return to our available stock.

From then on the rule is first paid, first served: the order whose payment comes in first gets the goods first. Your order stays valid: as soon as your payment is received, we reserve as many products as possible from the stock available at that moment. Products that went to other orders in the meantime are reserved for you as soon as new stock arrives.

Questions?

Your STRIDE contact person is happy to help. Contact us